# Tuesday, February 17, 2009
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Reset Voicemail Counter on Windows Mobile 6.1 Professional (WM6) Phone
For the longest time my HTC Touch Pro has told me I've got a voicemail, but it's wrong. I don't. It somehow got out of sync. The phone has a way to reset the voicemail indicator, but it's buried pretty well. How to reset the voicemail indicator of your Windows Mobile 6.1 device:
  1. Hit the "Phone" button like you would to place a call.
  2. Instead of dialing the number, tap "Menu".
  3. Tap "Options".
  4. Navigate to the "Services" tab.
  5. Choose "Voicemail" from the list box.
  6. Click "Get Settings..."
  7. Hit the "Clear" button.
  8. Press "ok" to close the window.
Your main screen should reflect this action immediately, and should not indicate that you have a voicemail!

Windows Mobile
Tuesday, February 17, 2009 1:35:27 PM (Central Standard Time, UTC-06:00)
Comments [2] Related posts:
Tuesday, May 05, 2009 1:01:28 PM (Central Daylight Time, UTC-05:00)
Hello,

Thank you for the instructions, however, my HTC 8925/WM6.1 does not seem to have any sort of "Clear" button, it just shows two textboxes, one with the SMSC number and the other with my VMB number.. The only options are to change/clear those text fields or click the "OK" box..

If anyone else has had the same issue, here are some workarounds:

Registry:
HKLM\Software\OEM\PhoneSetting\HiddenDeleteVM = 0
(DWORD, enables the "clear" button if it's not visible)

You can also go in and manually set the count:
HKCU\System\State\Messages\vmail\Line1\Unread\Count = 0
(DWORD, set it to 0 to clear the VM indicator once and for all)

Hope this helps!

^_^
-A-

Adrian
Tuesday, May 05, 2009 3:21:05 PM (Central Daylight Time, UTC-05:00)
Oh, wow. I was under the impression it'd be the same for everyone with WM 6.1 and would not vary by phone model.

Thanks for the additional information, Adrian!
Christopher Abichandani
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