Continuum Concepts

Reset Voicemail Counter on Windows Mobile 6.1 Professional (WM6) Phone

For the longest time my HTC Touch Pro has told me I've got a voicemail, but it's wrong. I don't. It somehow got out of sync. The phone has a way to reset the voicemail indicator, but it's buried pretty well. How to reset the voicemail indicator of your Windows Mobile 6.1 device:

  1. Hit the "Phone" button like you would to place a call.
  2. Instead of dialing the number, tap "Menu".
  3. Tap "Options".
  4. Navigate to the "Services" tab.
  5. Choose "Voicemail" from the list box.
  6. Click "Get Settings..."
  7. Hit the "Clear" button.
  8. Press "ok" to close the window.

Your main screen should reflect this action immediately, and should not indicate that you have a voicemail!